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Network Operations Director

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Position Hired: Network Operations Director

Salary: Negotiable

Location: Phnom Penh

Responsibility:

Develop and implement strategic vision for the Operations organization and provide the leadership and subject matter expertise to assure the consistent execution of this vision.

Operate the NOC and have appropriate technical acumen to support wireless, broadcast and network assets.

Responsible for the daily performance and availability of the organization’s network.

Troubleshoot issues (process & system), identify root causes, and proactively implement sustainable corrective actions

Analyzes network and recommends upgrades/changes; assesses organization’s current and future network needs.

Oversee the management and implementation of large-scale projects and service contracts.

Maintain and enhance a strong service-oriented environment for both internal and external customers, focused on problem prediction, detection and resolution.

Maintain and update disaster recovery procedures and protocols.

Develop and manage the Network Operations budget.

Implement improved processes, which utilize technology, to improve jobs, processes, training, tools and overall work quality.

Requirement

Bachelor degree in Computer Science, IT, or related field, or equivalent experience and technical training preferred

10+ years of combined telecommunications and/or network operations experience, including management of multi-layered teams.

Experience working on network equipment in an ISP environment, a large NOC or other such teams associated with networking

Experience managing geographically dispersed teams of networking security and operations engineers

Experience defining security and operations strategy and roadmap

Experience with system deployment and monitoring best practices (ITIL)

Solid understanding of general service provider network infrastructure
DWDM, OTN, SDH/SONET, MPLS, IP

Solid understanding of the operations (cabling policies, power availability etc) within data center environments (Equinx, DRT etc.).

Solid understanding of Datacenter M&E Operations.

Exceptional strategic planning and leadership skills, with proven record of recommending and implementing process and efficiency improvements.

Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action through strong decision-making skills

Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with other to utilize their resources and knowledge to identify high quality solutions.

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Network Engineering Director

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Position Hired: Network Engineering Director

Salary: Negotiable

Location: Phnom Penh

Responsibility:

Define network architecture standards, processes, develop and implement cost effective solutions to meet business needs

Ensures smooth transmission of data by configuring networks that fulfill the objective of the organization

Champions the upgrade of new and existing telecom equipment, hardware, and software

Evaluates and updates older networks as required in accordance with specified plans

Manage relationship with broad set of vendors providing services and products.

Provide final escalation support and guidance to all levels of support escalations teams and engineers

Design and configure Network equipment such as Huawei Router Switch and router (ME60\NE40\S9600), Firewalls, ONT,GPON,Mircowave,Servers, VPNs, application load balancers, secure proxies, quality of service designs, and multicast audio over IP networks

Translate technical requirements into functional designs and engineer solutions for existing and developmental workflows

Analyze network/infrastructure design and customer requirement performance standards to determine project specifications

Conduct tests assuring safe and satisfactory product performance

Write and maintain technical documentation in reference to equipment installation and operation

Design, install, and deliver complex configurations within deadlines

Provide tier 3 support for all production Internet networks

Communicate activities, issues, and progress to management/customers in an adequate, concise, and timely manner

Lead multiple projects in various phases of development and attend related vendor meetings to track development paths

Manage the activities of staff, ensuring short/long term timelines are met

Develop and mentor staff to ensure personal and professional growth

Manage capital and operating budget

Provide coaching, guidance, training, leadership (teachable point of view), opportunity for employee career growth. Facilitate and encourage ideas and participation.

Requirement

Bachelor degree in Computer Science, IT, or related field, or equivalent experience and technical training preferred

10+ years of experience in Telecom technology roles, at least 5 of which include managing staff.

Experience planning, designing, implementing, and supporting multi-vendor, multi-platform enterprise networks ideally in a 24/7 customer facing enterprise.

Demonstrates good understanding of business and financial aspects of IT.

Expert knowledge of the following protocols and technologies: IP routing protocols, router redundancy protocols including HSRP/VRRP/MLAG, Ethernet protocols including spanning tree and rapid spanning tree 802.1W, access control, network address translation, quality of service and policy based routing

Knowledge with firewalls/ACL/encryption/VPN technology – Huawei Firewall, PAN, Checkpoint and associated protocols (IPSEC/GRE) and secure proxy functions

Fully versed in common Internet services such as DNS, SSL, HTTP SNMP, NTP, TACAS, Syslog and other critical network management/administration protocols

Experience provisioning and troubleshooting Ethernet, MPLS and other WAN technologies

Excellent time management skills, with the ability to prioritize, multi-task, and work under shifting deadlines in a fast-paced environment

Proficient in project management practices and standards

IP networking certification required
CCIE in Routing & Switching and ITIL Certification, preferred

Certification or formal training in project management processes such as Six Sigma, CAPM, or PMP

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Sales Executive (Phnom Penh)

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Position Hired: Sales Executive

Salary: Negotiable

Location: Phnom Penh

Responsibility:

Follow the Sale supervisor to perform the channel sales / direct sales for marketing strategies

Achieve annual sales target assigned to team and individual. Improve market coverage

Maintain and develop good relationship with customers

Understanding of customer’s requirements to provide satisfaction services to customers

Provide required reports and planning as well as sales forecasts

Monitor and report market activities and industry trends

Look for new projects / follow up projects

Handle customers’ payments

Undertake and perform other duties as assigned by Sales Manager.

Requirement

Bachelor’s degree in Business or Marketing

Experiences in ISP, Telecom operator or TV service provider are highly preferred.

Confident, Perseverance, Excellent Interpersonal skills

Willing to accept challenges and work under pressure

Be able to traveling to other provinces and field works if needs

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Having personal motorbike

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Business Development Manager

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Position Hired: Business Development Manager

Salary: Negotiable

Location: Phnom Penh

Responsibility:

Identify, develop and organize new business development activities to drive revenue

Responsible for the overall management of all strategic and operational Sales and Customer Relationship activities

Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.

Implement an effective sales pipeline and lead tracking process

Write and prepare commercial proposal or contracts for prospective customers and to complete tender document whenever required to

Join Business Meeting with the top management team on a monthly basis to follow up company’s projects.

Requirement

5+ years of experience in business development, sales management and involvement with completion of commercial offering to customers. (Preferably with experience in big multinational company)

Master degrees or bachelor degree in any relevant fields which may include an Engineering or Technical Degree

Have an in-depth knowledge of business products from ISP and telecom industry

Technical skills is required to understand and propose products or solutions by focusing on customer requirement

Analytical mind with strong math skills and keen business senses

Excellent negotiation skills, proven track record of successfully pitching for new business

Able to multi-task, prioritize, and manage time effectively

Strong communication skills and IT fluency

Proficient in English

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Engineers (Pre-Sales)

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Position Hired: Engineers (Pre-Sales)

Salary: Negotiable

Location: Phnom Penh

Responsibility:

Plan, configure, set up, and optimize wireless networks.

Provide technical assessment of requirements and definition from conception to launch.

Evaluate wireless network solutions from vendors.

Make recommendations on systems enhancements for optimization.

Design and validate RF link performance, quality and reliability.

Use measuring and diagnostic tools to test and adjust equipment, including adjusting radio network parameters, adding/deleting of neighbors and recommending possible solutions to hardware problems

Create manuals and support documentation.

Train and mentor other engineers.

Monitor and analyze statistical and drive test data to improve system performance indicators.

Requirement

A Degree in Electrical/ Electronics/ Telecommunication Engineering or equivalent

A minimum of 3 years of full-time experience performing planning, configuration, installation, maintenance, troubleshooting on a variety of network, LAN, WAN, WLAN and wireless backhaul technologies, including but not limited to firewalls, routers, switches, wireless controllers, wireless access points, wireless backhaul CPE, web/authentication servers and end-device network clients.

Understanding of wireless networking concept, standards, protocols (including IEEE 802.11/Wi-Fi), network design, installation, testing and operational support considerations.

Demonstrable knowledge of TCP/IP and WLAN protocols and implementation.

Willing to be based in Phnom Penn, Cambodia

Must be willing to travel within Cambodia

English and Chinese speaking a must

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Key Account Manager (Phnom Penh)

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Position Hired: Key Account Manager

Salary: Negotiable

Location: Phnom Penh

Responsibility:

Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Focusing on growing and developing  clients, together with generating new business with profitability through customer engagement, proposal presentation till deal close.

Working on account management plans and identifying key areas for improvement sales volume with profit.

Write business plans for all current and opportunity tender business.

You will act as the key interface between the customer and all relevant departments.

Motivating the sales team member to achieve the best results possible.

Attending industry events and conferences to generate new business leads.

Networking with other directors in order to generate new business for the company.

Weekly/Monthly reporting on sales performance against budget and reporting on variances.

Requirement

Previous experience in Key Account Sales Management or Territory Sales and display an attitude that is key to success. Experience in ICT industry is a big plus.

Strong account management and relationship building and excellent inter-working skills.

Professional sales training would be a strong advantage.

Proven track record of achieving targets and driving sales growth in a business.

Strong leadership skills and self-motivated.

Fluently speaking, listening and writing in English. Chinese speaking is a plus

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Technical Support (Siem Reap)

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Position Hired: Technical Support

Salary: Negotiable

Location: Siem Reap

Responsibility:

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Accommodates client disabilities by recommending devices and techniques.

Maintains client confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

Provide support, including procedural documentation and relevant reports.

Walk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

Rapidly establish a good working relationship with customers and other professionals, such as software developers

Conduct electrical safety checks on computer equipment.

Other tasks from manager.

Requirement

At least 2 or 3-year experience.

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Problem solving skills and strong customer focus

Good communication in English and Chinese.

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Branch Manager (Banteay Meanchey –Poipet)

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Position Hired: Branch Manager

Salary: Negotiable

Location: Banteay Meanchey –Poipet

Responsibility:

Develop and lead a full function branch team in Banteay Meanchey – Poipet, Cambodia.

Fully authorized and responsible for achieving business target of the branch: revenue, profitability and customer satisfaction.

Manage daily operation of the branch including business operation, people management, market development, selling, collection, reporting, customer service, etc.

Set up quarterly and monthly targets, develop and execute action plans to achieve the targets.

Drive business growth. Developing new customers, new business opportunities and new revenue streams.

Lead the selling process. Identify opportunities, offer solution and proposals, negotiate contracts and seal deals.

Deploy company strategies, product & solutions and other policies in the Provide.

Provide regular report on branch business, performance and competitionon intelligence and HQ;

Set up objectives for each team member. Motivate the staff and manage staff performance on a regular basis

Interview and recruit branch staff, induction of new recruits, staff training

Continuous professional development and effective performance management.

Requirement

Bachelor Degree or above in Telecommunications or Computer Science.

At least 5 years experience in Sales and Business Development in Telecom Operator/ISP or TV service providers.

At least 2 years experience as a team leader.

Proven track record of achieving business targets, e.g. revenue, profitability and customer satisfaction in Telecom/ISP/TV service industry.

Strong competence in developing new market and new revenue.

Fundamental knowledge of telecom network and TV service.

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Based in Banteay Meanchey – Poipet, Cambodia.

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Sales Director

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Position Hired: Sales Director

Salary: Negotiable

Location: Phnom Penh

Job Responsibilities:

 

Develop and execute strategic plan to achieve sales targets and expand our customers base in business network

Own annual sales target of the Company

Build and maintain strong and long lasting relationship with customers.

Partner with customers to understand their business needs and objectives.

Effectively communicate the value proposition through proposals and presentations

Understand category-specific landscapes and trends

Maintains sales staff by recruiting, selecting, orienting, and training employees.

Maintains sales staff job results by counseling and or disciplining employees; planning, monitoring, and appraising job results.

 

 

Job Requirements

 

Proven Sales experience in telecom or cable operator industry

Excellent leadership and organizing skills

Analytical and creative thinking

Ability to communicate, present and influence all levels of the organization, including executive and C-level

Proven ability to drive the sales process from plan to close

Proven ability to articulate the distinct aspects of products and services

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills in English, Chinese is a plus

Electrical Engineering or Computer Science degree or equivalent

Willing to travel to province

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Sales Manager

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Position Hired: Sales Manager

Salary: Negotiable

Responsibility:

Develop and execute strategic plan to achieve sales targets and expand our customers base in business network

Own annual sales target of the Company

Build and maintain strong and long lasting relationship with customers.

Partner with customers to understand their business needs and objectives.

Effectively communicate the value proposition through proposals and presentations

Understand category-specific landscapes and trends

Maintains sales staff by recruiting, selecting, orienting, and training employees.

Maintains sales staff job results by counseling and or disciplining employees; planning, monitoring, and appraising job results.

Job Requirement

Proven Sales experience in telco or cable operator industry

Good leadership and organizing skills

Analytical and creative thinking

Ability to communicate, present and influence all levels of the organization, including executive and C-level

Proven ability to drive the sales process from plan to close

Proven ability to articulate the distinct aspects of products and services

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Electrical Engineering or Computer Science degree or equivalent

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Willing to be based in Phnom Penn, Cambodia

 

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Technical Support - Siem Reap

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Position Hired: Technical Support- Siem Reap

Salary: Negotiable

Responsibility:

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Accommodates client disabilities by recommending devices and techniques.
Maintains client confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Provide support, including procedural documentation and relevant reports.
Walk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Conduct electrical safety checks on computer equipment.
Other tasks from manager

Job Requirement

At least 2 or 3-year experience.

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Problem solving skills and strong customer focus

Good communication in English and Chinese.

We appreciate your interest and time

 

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Sales Executive - Siem Reap

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Position Hired: Sales Executive – Siem Reap

Salary: Negotiable

Responsibility:

Follow the Sale supervisor to perform the channel sales / direct sales for marketing strategies

Achieve annual sales target assigned to team and individual. Improve market coverage

Maintain and develop good relationship with customers

Understanding of customer’s requirements to provide satisfaction services to customers

Provide required reports and planning as well as sales forecasts

Monitor and report market activities and industry trends

Look for new projects / follow up projects

Handle customers’ payments

Undertake and perform other duties as assigned by Sales Manager

Job Requirement

Bachelor’s degree in Business or Marketing

Experiences in ISP, Telecom operator or TV service provider are highly prefer

Confident, Perseverance, Excellent Interpersonal skills

Willing to accept challenges and work under pressure

Be able to traveling to other provinces and field works if needs

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Having personal motorbike

We appreciate your interest and time

 

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Internet Product Manager

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Position Hired: Internet Product Manager

Salary: Negotiable

Job Description

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Responsible for the whole process management of the company’s Internet products, including collecting internal and external market demand, conducting market analysis, product planning, designing product functions, project management, etc.

Write detailed product design documents and prototype design documents according to product requirements;

Guide the completion of the interface, function and process design of the product, coordinate the development work of the developer, promote and coordinate the development progress of the product, and control the quality of the project;

Responsible for the communication and resource coordination of various departments in the process of Internet product projects, ensuring the smooth completion of the product from concept design to development to on-line and internal and external implementation;

Monitor product data, provide customer support, improve user satisfaction of the overall product; analyze and count data;

Fully understand user needs, collect user feedback, analyze user behavior and needs, and continuously optimize and improve products;

Develop products, decide products price, launch new products, track product sales, and adjust pricing strategies according to market changes;

Job Requirement

Unified undergraduate degree or above, more than 3 years relevant work experience;

Rich experience in interactive design of Internet products, with successful cases;

Proficient in the related processes of Internet product interaction design, including functional analysis, user role analysis, prototype design, interface development, and usability testing;

Excellent expressive ability, document writing ability and product prototype performance ability;

With good data and competitor analysis capabilities, can propose rectification plans for their own products;

Excellent logical thinking and analysis ability, can well plan and design product functions, use processes and interactive experiences;

Strong professionalism, sense of responsibility, good communication skills and teamwork spirit, with strong learning ability and insight;

Rich imagination, creative and passionate.

 

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Call Center Agent

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Position Hired: Call Center Agent 

Salary: Negotiable

Job Description

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines requirements by working with customers.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains call center database by entering information.

Job Requirement

Verbal Communication

1 or 2 year experience with customer service or call center

People Skills, Informing, Customer Focus

Customer Service, Attention to Detail

English Communication or Chinese Speaking is Prefer.

 

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Key Account Sales Director

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Position Hired: Key Account Sales Director

 Salary: Negotiable

 Job Description:

 

Own and hit/exceed annual sales targets within assigned territory and accounts

Forming sales strategies to keep company competitive and innovative

Setting revenue targets for team and setting key performance indicators.

Meeting with team subordinate on regular basis to assess performance against KPI’s

Develop and execute strategic plan to achieve sales targets and expand our customers base.

Own monthly sales target of Team

Build and maintain strong and long lasting relationship with customers.

Partner with customers to understand their business needs and objectives.

Effectively communicate the value proposition through proposals and presentations

Understand category-specific landscapes and trends

Maintains sales staff by recruiting, selecting, orienting, and training employees.

Maintains sales staff job results by counseling and or disciplining employees; planning, monitoring, and appraising job results.

Contributes to team effort by accomplishing related results as needed

 

Job Requirements:

 

Previous experience working as a sales director ideally for a similar industry (telecom and/or TV industry)

Ability to manage multiple projects and work to tight deadlines

Keen business sense, with the ability to find creative business-oriented solutions to problems

Excellent leadership and organizing skills

Analytical and creative thinking

Proven ability to drive the sales process from plan to close

Proven ability to articulate the distinct aspects of products and services

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills in English and Chinese

 

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Key Account Sales Manager

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Position Hired: Key Account Sales Manager

Salary: Negotiable

Job Description:

 

Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Focusing on growing and developing clients, together with generating new business with profitability through customer engagement, proposal presentation till deal close.

Working on account management plans and identifying key areas for improvement sales volume with profit.

Write business plans for all current and opportunity tender business.

You will act as the key interface between the customer and all relevant departments.

Motivating the sales team member to achieve the best results possible.

Attending industry events and conferences to generate new business leads.

Networking with other directors in order to generate new business for the company.

Weekly/Monthly reporting on sales performance against budget and reporting on variances.


Job Requirements:

 

Previous experience in Key Account Sales Management or Territory Sales and display an attitude that is key to success.

Experience in ICT industry is a big plus.

Strong account management and relationship building and excellent inter working skills.

Professional sales training would be a strong advantage.

Proven track record of achieving targets and driving sales growth in a business.

Strong leadership skills and self-motivated.

Fluently speaking, listening and writing in English. Chinese speaking is a plus

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Advertising Sales Manager

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Position Hired: Advertising Sales Manager

Salary             : Negotiable

Location          : Phnom Penh

Job Description:

 

Manage the sales team to sell advertisement space and time.

Maintain good relationship with clients to ensure continuous business growth.

Coordinate with Sales Director to set pricing for advertisements.

Ensure timely advertising billing and payment for customers.

Develop sales strategies to achieve the short and long term sales revenue objectives.

Review the sales processes and suggest improvements.

Communicate regularly with customers and management to discuss about advertising project progress, status and issues if any.

Determine new sales opportunities by studying the latest market trends.

Determine sales forecast and present the figures to the Sales Director.

Prepare sales presentations and proposals for customers.

Handling contracts, insertions orders, information requests and materials in a timely and accurate manner.

Job Requirements:

 

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable.

Interacting with customers to offer advertising services, securing a deal or resolving customer complaint.

Being able to take quick and appropriate decisions such that improves sales.

Being able to direct and supervise the activities of an advertising sales department to ensure work efficiency.

Bachelor’s or Master’s degree in Business, Sales, Marketing, Advertising or related field.

A minimum of 3 years’ proven work experience in TV and media.

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Business Analyst

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Position Hired: Business Analyst

Salary: Negotiable

Job Description

 

Build trusted client relationships through proactive account management and effective project delivery

Establishes knowledge of client business challenges and priorities to translate into opportunities

Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.

Helps deliver presentations to clients and management teams

Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards

Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams

Gather, document and analyze output of business and data requirements using any of the following methodologies: use cases, function/non function requirements, epics/user stories

Improve systems or process by studying current practices, identifying process improvements, and designing modifications

Follow and execute against the specific business analysis requirements as defined by the business organization

Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria

Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met

Helps establish project test strategy, methodologies, test plans as well as assist with test execution

 

Job Requirement

 

Cable/Telecom experience is required.

3 years of professional business analysis experience, with strong relationship management, account management, and support experience.

Experience working with external clients.

Knowledge of Agile and iterative development methodologies.

Understanding of current technologies and Software Development Lifecycle (SDLC).

Product Management / Product Integration experience.

Ability to obtain, understand and respond strategically to client needs.

Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.

Strong analytical, problem solving and conflict resolution skills.

Energetic, motivated, service-oriented, and be able to multi task.

Excellent listening, oral, and written communication skills.

Strong interpersonal and teamwork skills.

Flexible to new situations and challenges.

 

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Senior Customer Service Agent ( Chinese Speaking)

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Position Hired: Senior Customer Service Agent 

 Salary: Negotiable

Job Description:

 

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Ensure customer satisfaction and provide professional customer support.

Other tasks from manager

 

Job Requirement:

 

At least 2 or 3 year experience.

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Problem solving skills and strong customer focus

Good communication in Khmer, English and Chinese speaking a plus

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Customer Service Manager ( Chinese Speaking)

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Position Hired: Customer Service Manager

Salary: Negotiable

Job Description:

 

Develop and implement customer service policies and procedures

Define and communicate customer service standards

Review and assess customer service contracts

oversee the achievement and maintenance of agreed customer service levels and standards

direct the daily operations of the customer service team

plan, prioritize and delegate work tasks to ensure proper functioning of the department

ensure the necessary resources and tools are available for quality customer service delivery

review customer complaints

track customer complaint resolution

handle complex and escalated customer service issues

monitor accuracy of reporting and data base information

analyze relevant data to determine customer service outputs

identify and implement strategies to improve quality of service, productivity and profitability

liaise with company management to support and implement growth strategies

co-ordinate and manage customer service projects and initiatives

ensure budget requirements are met

evaluate and performance manage staff

identify and address staff training and coaching needs

Other tasks from manager

 

Job Requirement:

 

Proven working experience as a customer service manager ideally for a similar industry (telecom and/or TV industry)

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English / Chinese

Working knowledge of customer service software, databases and tools

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BA in Business Administration, MBA or related field

Able to solve complex problems.

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Media Operation Manager

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Position Hired: Media Operation Manager

 Salary: Negotiable

 Job Description:

 

Supervise news video editing, remote broadcast/electronic newsgathering areas, newscast and broadcast technology.

Act as primary liaison/coordinator for network & affiliate news requests, and point of contact for news logistics & facilities with external relationships.

Initiate and approve requests as appropriate for the purchase, replacement, or repair of equipment and services.

Champion implementation of new technologies and workflows in the news environment.

Planning and management of the TV contents operating and capital budgets in coordination with Director.

Helps to determine the future direction of company operations through regular and clear communications with Director, fellow Top Management.

Troubleshoot technical issues as needed.

Work as primary liaison between Telecom Network Department, Marketing Department and other departments related to implement and maintain TV operation.

Give input on TV contents coverage.

Complete specific projects as requested by the TV Network Director.

Other tasks from manager

 

Job Requirement:

 

3+ years serving in Telecom and/or TV companies

2+ years experiences with media and/or channel broadcast

Understanding of third party ad-servers, channel specs, and other tracking technologies that can be incorporated into buys

Prior experience with media buying platforms

Experience in managing projects and people

Knowledge of ad tech marketing is a plus

Good communication in Khmer and English

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Media Website Developer

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Position Hired: Media Website Developer

 Salary: Negotiable

Job Description:

 

Website and software application designing, building, or maintaining.

Using scripting or authoring languages, management tools, content creation tools, applications and digital media.

Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.

Directing or performing Website updates.

Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.

Editing, writing, or designing Website content, and directing team members who produce content.

Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.

Back up files from Web sites to local directories for recovery.

Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.

Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.

Determining user needs by analyzing technical requirements.

Other tasks from manager

 

Job Requirement:

 

At least 3 or 4 year experience.

Bachelor degree in Web development or related field, or relevant experience.

Solid knowledge and experience in programming applications.

Proficient in JavaScript, HTML, CSS.

Proficient in My SQL.

Dedicated team player.

Ability to thrive in a fast-paced environment.

Solid ability in both written and verbal communication.

Knowledge of programming language and technical terminology.

Able to develop ideas and processes and clearly express them.

High degree of independent judgment.

Able to solve complex problems.

Good communication in Khmer and English

 

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Sales Engineer (Svay Rieng - Bavet)

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Position Hired: Sales Engineer

 Salary: Negotiable

Location: Svay Rieng – Bavet

 Job Description:

 Searching for new clients who could benefit from your products in a designated region

Travelling to visit potential clients

Establishing new, and maintaining existing, relationships with customers

Managing and interpreting customer requirements

Persuading clients that a product or service will best satisfy their needs

Calculating client quotations

Negotiating tender and contract terms

Negotiating and closing sales by agreeing terms and conditions

Offering after-sales support services

Preparing reports for head office

Meeting regular sales targets

Recording and maintaining client contact data

Coordinating sales projects

Making technical presentations and demonstrating how a product will meet client needs

Providing pre-sales technical assistance and product education

Liaising with other members of the sales team and other technical experts

Solving client problems

Helping in the design of custom-made products

 

Job Requirements:

 

Bachelor’s degree in Business or Marketing

Experiences in ISP, Telecom operator or TV service provider are highly preferred.

Confident, Perseverance, Excellent Interpersonal skills

Willing to accept challenges and work under pressure

Be able to traveling to other provinces and field works if needs

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Having personal motorbike

 

We appreciate your interest and time to asking any further information please contact me via address as below:

Email: pok.bunly@smtelemedia1.com 

Tel: 012 670 974 / 096 2 9999 72

 

 

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Sales Engineer (Banteay Meanchey – Poi Pet )

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Position Hired: Sales Engineer

Salary: Negotiable

Location: Banteay Meanchey – Poi Pet

Job Description:

 

Searching for new clients who could benefit from your products in a designated region

Travelling to visit potential clients

Establishing new, and maintaining existing, relationships with customers

Managing and interpreting customer requirements

Persuading clients that a product or service will best satisfy their needs

Calculating client quotations

Negotiating tender and contract terms

Negotiating and closing sales by agreeing terms and conditions

Offering after-sales support services

Preparing reports for head office

Meeting regular sales targets

Recording and maintaining client contact data

Coordinating sales projects

Making technical presentations and demonstrating how a product will meet client needs

Providing pre-sales technical assistance and product education

Liaising with other members of the sales team and other technical experts

Solving client problems

Helping in the design of custom-made products

 

Job Requirements:

 

Bachelor’s degree in Business or Marketing

Experiences in ISP, Telecom operator or TV service provider are highly preferred.

Confident, Perseverance, Excellent Interpersonal skills

Willing to accept challenges and work under pressure

Be able to traveling to other provinces and field works if needs

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Having personal motorbike

 

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Sales Executive (Preah Sihanouk - Sihanouk Ville)

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Position Hired: Sales Executive

Salary: Negotiable

Location: Preah Sihanouk – Sihanouk Ville

 

Job Description:

Follow the Sale supervisor to perform the channel sales / direct sales for marketing strategies

Achieve annual sales target assigned to team and individual. Improve market coverage

Maintain and develop good relationship with customers

Understanding of customer’s requirements to provide satisfaction services to customers

Provide required reports and planning as well as sales forecasts

Monitor and report market activities and industry trends

Look for new projects / follow up projects

Handle customers’ payments

Undertake and perform other duties as assigned by Sales Manager

 

Job Requirements:

Bachelor’s degree in Business or Marketing

Experiences in ISP, Telecom operator or TV service provider are highly preferred.

Confident, Perseverance, Excellent Interpersonal skills

Willing to accept challenges and work under pressure

Be able to traveling to other provinces and field works if needs

Native Khmer speaking. Proficiency bilingual in Khmer/Chinese or Khmer/English are preferable

Having personal motorbike

 

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HOW TO APPLY

Mr. Pok Bunly

Head of Recruitment & Development

012 670 974  |  096 2 9999 72

pok.bunly@smtelemedia1.com

Mr. Duong Phanvichet

Senior HR & Admin Officer

087 553 346

duong.phanvichet@smtelemedia.com

Mr. Keo Narot

HR Specialist

098 800 781

keo.narot@smtelemedia1.com

Mr. Ly David

HR Specialist

098 800 650

ly.david@smtelemedia1.com

SingMeng Telemedia Co.,LTD

HR Department

career@smtelemedia.com

jobs@digicom.kh

careers@digi.com.kh

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